and a pleasant tomorrow!
On phone with oil company, for third time tonight:
Me: The burner just keeps shutting itself off.
Woman: Did you reset it?
Me: Yes. Three times. Each time, it blew thick, black smoke at me.
Woman: Is it on now?
Woman: Reset it.
Me: No. I'm not doing that again.
Woman: So, do you have heat?
Me: Uhh..no oil burner, no heat. No hot water, either.
Woman: Do you want someone to come out tonight?
Me: That would be nice.
Woman: Well, it won't be for a few hours. After midnight, for sure.
Me: That's fine.
Woman: So, ok....let me get this down - you turned your oil burner off..
Me: No, let me recap for you. The oil burner has shut down three times on its own tonight. I have reset it three times, resulting in a face full of black smoke each time. We have no hot water and we all need showers. We have no heat and it's 35 degrees out. My house smells like burned tires and I have to stay up way past my bedtime to wait for someone to come fix everything.
Woman: Ok. We're sending someone out. Have a good night!
Have a good night.
Update: It's 2:44 am and they're still not here.