coming to you live from...my mom's
Just so you know for future reference: When a Cablevsion representative says to you "So, you want your internet and cable turned off on Friday, May 14th right?" What they are really saying is this - bq. We are going to turn your service off on Tuesday, May 12th. We will fuck with you all day long, telling you that we know we made a mistake and the technician will be there any moment to hook you back up again. But in reality, he's not coming. We'll tell you he will be there by two, but he won't and you'll call us and we'll tell you that you are our Number One Priority! and he'll be there by six the latest, bet your bottom dollar on that and then when you call at 6:05, our supervisor will tell you that all the techs have packed it in for the day and you're shit out of luck. And when you tell us that your husband lost some clients because you were unable to answer inquiries today, we'll tell you that we will take twenty dollars off your next bill, even though we know that means nothing to you. And then our supervisor will promise to have someone back at your house in the morning, or maybe the afternoon, or maybe dinner time and when you finally go ballistic and start screaming, she'll just keep repeating the same cue card lines over and over again because, guess what? You really don't fucking matter. We are Cablevision and we are a monopoly and you are our bitch. So, I had to deposit Nat here at my mom's for a while so she can see American Idol and I figured I would check in and let you know where I've been all day, in case you got to wondering where my usual 40 posts a day went. Too bad, because I had a lot to say today. Per usual. I see there are about 200 mails sitting in my inbox, and I haven't read a single comment on whatever I wrote today, so I apologize if you are waiting for a response and have yet to receive one. The future lies within the hands of Cablevision. Hopefully, they'll turn the service back on tomorrow - just in time to turn it off again on Friday. I hope my ranting and screaming did not do any harm to my Saturday morning appointment to have services turned on at the new house. Oh, I forgot to mention. We close on the house Friday afternoon. We start moving in Friday night. Finally. Anyhow, I've been making good use of my internet down time by finishing up the packing and I guess I'll spend tonight cleaning the place up for the next tenants. See you sometime tomorrow, depending on Cablevision's defintion of priority. Or, I could walk around the neighborhood with the laptop strapped around my neck, looking for a house with a wireless connection. Nah, not that desperate. Yet. Update: I should note this: I've used Optimum Online as my ISP for three years. I have rarely experienced downtime and then only in the case of sever weather. It is Cablevision's (their parent company) customer service I have the problem with.